Privacy Policy

PLEASE READ OUR

PRIVACY POLICY

1. Overview

2. Information We Collect

3. Collection and Use of Personal Information

4. Disclosure of Personal Information to Third Parties

5. Sensitive Information

The Coach Code is committed to protecting your privacy online. This Privacy Policy explains the personal information we collect through our website, how we use that information, and your rights regarding it.

By using our website or purchasing any of our products or services, you agree to this Privacy Policy.

1.1 The Coach Code operates at www.thecoachcode.co (the “Site”). This Privacy Policy applies to all visitors, customers, and users of our Site and services.

1.2 The Coach Code offers online coaching programs and digital services, and provides educational resources for entrepreneurs.

1.3 The terms “User”, “You”, and “Your” refer to any visitor, customer, or user of our Site.

1.4 To use our Site or purchase our services, you must be at least 18 years old and have the authority to enter into this agreement.

2.1 Product Orders: When you order a product or service, we collect your name, email, and billing details. This information is used to process your order and manage our relationship with you.

2.2 Payment Information: We collect payment information for purchases, but it is securely processed through third-party providers (like Stripe, PayPal and Thrivecart) and not stored on our servers.

2.3 Newsletter and Communication: We only collect personal information you voluntarily provide, such as your name and email when subscribing to our newsletter or contacting us via a form.

2.4 Site Activity: We may collect details such as the pages you view, searches, your browser type, IP address, and timestamp. This information helps us improve your website experience.

2.5 Cookies: Cookies are small data files stored on your browser when you visit our Site. They help us improve your experience by remembering your preferences and tracking your activity. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

2.6 Additional Personal Information: This includes any other personal information provided by you or requested by us, such as customer survey results, customer service history, or details related to your access and use of our Site. This may also include information provided by third-party services such as Google Analytics or payment processors.

We may collect, hold, use, and disclose your personal information for various purposes, including:

To enable you to access and use our Site and services.
To contact and communicate with you.
For internal record keeping, invoicing, and administrative purposes.
For analytics, market research, and business development.
For advertising and marketing, including delivering targeted advertising through third-party platforms like Facebook and Google.
To comply with legal obligations and resolve any disputes that may arise.
To consider an employment application (if applicable).

We may disclose your personal information to:

Third-party service providers who assist us in providing our services, including payment processors and website hosting.
Our employees and contractors.
Business partners, agents, or collaborators.
Sponsors or promoters of any competition we run.
Legal authorities, regulatory bodies, or courts as required by law.
Trusted third parties, including agents or subcontractors, who assist us in providing information, services, or direct marketing to you. This may include parties located outside of Australia.

By providing us with personal information, you consent to the disclosure of your data to overseas recipients. We take reasonable steps to ensure that these third parties respect the confidentiality of your information.

Sensitive information, such as racial or ethnic origin, political opinions, religion, sexual orientation, or health information, has a higher level of protection under the Australian Privacy Principles (APPs). We will only collect, use, or disclose sensitive information with your consent or as required by law.

6. Your Rights and Controlling Your Personal Information

6.1 Choice and Consent: By providing your personal information, you consent to our collection, use, and disclosure in accordance with this Privacy Policy. If you do not provide your personal information, it may affect your use of our Site and services.

6.2 Information from Third Parties: If we receive your personal information from a third party, we will protect it as outlined in this Privacy Policy.

6.3 Opt-Out: You have the right to ask us not to send you marketing emails at any time by following the unsubscribe link in our emails or contacting us directly.

6.4 Access: You have the right to know what personal information we hold about you, and to ensure it is correct and up to date.

6.5 Correction: If any of your information is inaccurate, out of date, or incomplete, you have the right to request that we correct it.

6.6 Request a Copy or Restriction: You have the right to request a copy of your personal data or ask us to restrict how we process it.

6.7 Deletion: You have the right to request that we delete your personal information where appropriate, subject to legal requirements.

6.8 Objection: You have the right to object to our processing of your personal information.

6.9 You can exercise these rights at any time by emailing us at hello@thecoachcode.co, and we will respond within 30 days.

7. Security of Your Information

7.1 We use appropriate security measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure. By using our Site, you acknowledge that your personal information may be intercepted by third parties.

7.2 We are not responsible for any intercepted information shared through our Site without our knowledge or permission, and you release us from any claims arising from the misuse of such intercepted information.

8. Data Breach Notification

8.1 In the event of a data breach that may result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

9. Cookies, Web Beacons, and Google Analytics

9.1 We may use cookies and web beacons to improve your experience on our Site. Cookies help us track your activity and allow third parties (e.g., Google or Facebook) to track you for advertising purposes. You can adjust your browser settings to disable cookies, although some features of our Site may not function properly.

9.2 We also use Google Analytics to monitor and analyse user behaviour on our Site.

10. Third-Party Links

10.1 Our Site may contain links to third-party websites. These websites are not governed by this Privacy Policy, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these external websites before submitting any personal information.

11. Notification of Changes to This Policy

11.1 You acknowledge and agree that it is your responsibility to review this Site and this Privacy Policy periodically and to be aware of any modifications. Updates to this Policy will be posted on this page.

12. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

The Coach Code
ABN: 14 299 664 081
Email: hello@thecoachcode.co